Privacy Policy

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Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. We will notify you if the way in which we process your information is to change at any time. Our details are:

WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB

Tel: +44 1444 870970

Monday to Friday, 8:30am to 7pm
Saturday, 9am to 5pm
Sunday, 10am to 4pm

Email : info@woolovers.com

You can access our home page and browse our site without disclosing your personal data save information collected by cookies that we use.

Who may process data

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy.

We may pass personal information to third parties for the purpose of fulfilling orders.

Purpose of processing

Why is data collected?

What data?

For the purpose of collecting and processing orders from our website.

First name, last name, postal address, email address, telephone number

Why? – In order to process any orders you make via our website, we will need to collect the above data to ensure that appropriate records of your order are collected and you receive email confirmation of your order (which includes details of our returns policy). We will also need your name and address to fulfil delivery of your order. Contact details are needed to enable us to contact you should there be a problem with your order. Without the above information, we would be unable to process your order.

For the purpose of providing you relevant marketing materials (inc. newsletters and any special offers).

First name, last name, postal address, email address, telephone number

Why? – It is in our legitimate interests to process your data to send you relevant marketing materials once you have made a purchase through our website, or have signed up for an online account with us.

Please note that when you opt out of receiving marketing materials, we will stop sending you any marketing materials.

For the purpose of sending you our newsletter and any special offers.

First name, last name, postal address, email address, telephone number, date of birth (only day and month collected)

Why? – If you have consented to receiving our newsletter, we shall send you regular email and postal communications relating to our products. Special offers will also be circulated to you as and when they are available. You have the option to withdraw your consent for your personal data to be used this way – more information about withdrawing your consent can be found here.

For the purpose of undertaking any customer research (inc. carrying out analysis of our customer data and order history to enable us to send relevant communications and market to similar prospects) / development.

First name, last name, postal address, email address, telephone number, purchasing history

Why? – It is within our legitimate interests to collect this data to ensure that we provide the best customer experience we can. We use this data to review our practices and processes as a business. 

Your information and third parties

We do use third parties to provide services to us from time to time; therefore, we will need to share data with them that is in our legitimate interests for business administrative needs.

If you are visiting a third party site, we are no longer in control of your personal data. Therefore, you should review their privacy policy for more information regarding how they will use your personal data.

Your data could be sent outside the EEA (e.g. to the USA) for marketing and customer profiling purposes. If any data is transferred outside of the EEA, the relevant companies have provided assurances of appropriate safeguards being in place for the transfer (e.g. relevant companies in the USA are signed up to the Privacy Shield).

A list of the types of third parties that we use and how they process personal information is set out in the table below.

Third Party

What Data

Why do we share

Social media networks

Email, telephone number, first name, last name, postal address

Allowing website visitors to share our content and targeting relevant advertising to customers and similar audiences on social media networks.

Online advertising

Email, telephone number, first name, last name, postal address

Allowing us to target relevant advertising to previous customers and similar audiences.

Email service providers

Title, first name, last name, postal address, email address, telephone number, customer ID number, order history

For sending newsletters, product recommendations, transactional and service messages to customers and prospects via email.

Customer profiling and database analytics

Title, first name, last name, postal address, email address, telephone number, customer ID number, order history, mail preference, email preference

Carrying out analysis of our customer data and order history to enable us to send relevant communications and market to similar prospects.

Feedback

First name, last name, customer ID number, email address, order reference, history of products ordered, date of order

Requesting and collating customer feedback and presenting it on our website.

Ecommerce

Title, first name, last name, postal address, email address, telephone number, customer ID number, order history, mail preference, email preference

Providing a software platform for us to manage our websites and ecommerce order processing.

Courier / Postal Service Providers

Contact name, organisation, postal address, email address, delivery telephone number, customer telephone number, comment for postman

In order to deliver customer orders from our warehouse to the recipient address.

Payment Services Providers

Card number, expiry date, name on card, security (CV2) number

To take payment for orders from credit or debit cards.

Customer Prospect Pools

Title, first name, last name, postal address, email address, telephone number, customer ID number, order history, mail preference, email preference

Carrying out analysis of our customer data and order history to enable us to send relevant communications and market to similar prospects.


The participating retailers are active in the following product categories: clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors. They share information on what their customers buy.

Cookies

More information about our cookie policy can be found here.

Disclosure of information

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

Security measures

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Access to information

You may ask us whether we are storing personal information about you by contacting us and, if you wish (and upon payment of a fee of £10), we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.

Copyright

All website design, text, graphics, the selection and arrangement thereof are Copyright © 2017, WoolOvers Ltd, ALL RIGHTS RESERVED.

Trademarks

WoolOvers is a trademark of WoolOvers Ltd and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

Geographic restriction

This website is intended for use by United Kingdom residents and selected worldwide destinations only.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Consent and enquiries

In order to access the information on this website, you must signal acceptance of the terms and disclaimer set out above by clicking on the "I accept" button where prompted. If you do not accept any of these terms, leave this website now.

If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact WoolOvers Customer Services. If at any time you wish us to cease processing your information please send a message to WoolOvers Customer Services using our contact form.